Gaming is entertainment — it should never become a burden. 999bg believes every player has the right to have fun, but in a mindful and responsible way. We're with you every step of the way.
Playing at 999bg is about more than just winning — it's a safe and enjoyable experience that brings something positive to your life.
999bg isn't just about entertainment — we take equal responsibility for your wellbeing and safety.
Set daily, weekly, or monthly deposit and betting limits. Once a limit is set, lowering it takes effect immediately, but a cooling period applies before it can be increased.
Take a gaming break lasting anywhere from 1 day to 6 months. If you request permanent self-exclusion, your account will be closed entirely and cannot be reopened.
Keep track of how long you've been playing. Set a maximum session duration and take advantage of the automatic logout feature after a set period.
You can view your complete gaming history, win/loss records, and spending details at any time. Transparency is our policy.
A strict KYC verification process is in place to ensure no one under 18 can access gaming. This is our unwavering policy when it comes to child protection.
If you feel your gaming is getting out of control, our trained support team is ready to help immediately. Your privacy is fully protected.
Responsible Gaming is an approach where gaming is enjoyed consciously and solely for entertainment. At 999bg, we believe gaming is only truly enjoyable when it is controlled, planned, and balanced with all other aspects of life.
Online gaming or betting can be a fun activity, but for some people it can become problematic. Responsible Gaming means knowing your limits, sticking to a budget, and never treating gaming as a way to solve financial problems.
As a licensed and regulated platform, 999bg is committed to providing a safe environment for all our users. Responsible Gaming is at the heart of everything we do — not as a formality, but as a core value.
Remember: Gaming is for enjoyment — repeatedly playing in hopes of recovering lost money is never the answer.
Problem gaming doesn't always start suddenly — it tends to develop gradually. Watch out for the signs below.
Spending beyond your set budget, or dipping into savings and emergency funds.
Repeatedly betting more after a loss in an attempt to recover lost BDT.
Playing for hours on end, losing time that should go to sleep and meals.
Prioritizing gaming over spending time with family and friends.
Feeling bored, restless, or depressed when not gaming.
Hiding your gaming activity or spending from family.
If several of the signs above apply to you, don't wait — reach out to our support team. Asking for help is a sign of strength.
Ask yourself these questions. If you answer "yes" to most of them, it may be time to rethink your gaming habits.
Do you spend more time or money on gaming than you planned?
Have you tried to cut back on gaming but found you couldn't?
Do you try to win back lost money by placing more bets?
Is gaming causing problems with your family, work, or studies?
Are you borrowing money or dipping into savings to cover gaming expenses?
Do you feel restless or irritable when you're not gaming?
Are you hiding your gaming habits from family?
Is gaming negatively affecting your sleep or health?
If you answered "Yes" to more than 3 questions, please contact us or consider the self-exclusion option.
999bg provides a range of effective tools to give users greater control over their gaming. These tools are accessible at any time from your Account Settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing the limit is immediate; increasing it requires a 7-day cooling-off period.
Decide in advance the maximum amount you're willing to lose in a given period. Once the limit is reached, betting will stop automatically.
Set a maximum duration for each gaming session. When the time is up, you will receive an on-screen notification and, if needed, be logged out automatically.
Take a break of 1 day, 1 week, 1 month, or 3 months. During this time you will not be able to log in, but your account will remain active.
Fully close your account for anywhere between 6 months and permanently. No marketing communications will be sent during this period.
At set intervals, a popup will appear reminding you how long you have been playing and how much BDT you have spent.
Log in to use these tools and Account Settings → Responsible Gaming Go to section.
Proper budget planning is the first step toward responsible gaming. The table below outlines our recommended limit types and how they work.
| Limit Type | Duration | Effective Time | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (Decrease) | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate (Decrease) | Active |
| Betting Limit | Per Bet | Immediate | Active |
| Session Time Limit | Per Session | From the next login | Active |
| Cooling Off | 1 Day – 3 Months | Immediate | On Request |
| Self-Exclusion | 6 Months – Permanent | Immediate | On Request |
Increasing any limit requires a 7-day cooling-off period — this prevents impulsive decisions driven by emotion.
999bg strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and government-issued ID is required for KYC verification in any case of doubt.
You must enter your date of birth when registering. If you are under 18, your registration will be automatically rejected.
Age is verified through a national ID or passport. Withdrawals are not possible without completing document verification.
Any account flagged as suspicious is immediately suspended and subject to re-verification.
If parents suspect their child is using the platform, they can file an immediate complaint.
Opening an account on behalf of a minor is strictly prohibited and illegal. The account will be permanently closed.
Responsible Gaming doesn't mean missing out on the fun. Follow these simple tips and gaming will always stay enjoyable.
Set a budget in advance and stick to it.
Think of gaming as entertainment, not a source of income.
Take regular breaks — at least 10 minutes every hour.
Avoid gaming while drinking or when you are tired.
Stay calm after a loss — chasing losses is the biggest mistake you can make.
Make time with family and friends a priority.
Withdraw your winnings rather than immediately placing them back as bets.
Make sure you understand the game rules before you play.
If you notice any warning signs, use the limit-setting tools right away.
Don't hide it if something goes wrong — seeking help is completely normal.